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Ceramic Industrial Coatings

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Home › Job Opportunities › Customer Service Representative (Kansas City, KS)

Customer Service Representative (Kansas City, KS)

Ceramic Industrial Coatings is growing and adding another Customer Service Representative in Kansas City, KS.

May 3, 2023

Ceramic Industrial Coatings, a leading regional manufacturer of paints and coatings with factories in Osseo, MN and Kansas City, KC, is growing and adding another Customer Service Representative. This is a multifaceted position responsible for all Customer Service functions and internal Sales support. This role is located in Kansas City, KS and reports to the General Manager.

Duties & Responsibilities Include:

  • Account Management – Receiving, entering, and processing of customer orders.
  • Backup to invoicing activities.
  • Personal communication with assigned customers regarding status and details of orders.
  • Providing customers with sales and marketing documentation such as customer price lists, contracts, and customer specific project activities.
  • Communicating with customers on product enquiries and managing issues, lates, returns, credits, or replacement orders to ensure customer satisfaction.
  • Troubleshoot invoice/shipping issues as needed to ensure prompt and accurate updates/paperwork
  • Interfacing with Manufacturing and Warehouse teams to ensure customers’ orders are executed to their satisfaction.
  • Actively participate in cross functional teams to improve customer satisfaction, sales processes, and facility performance.
  • Responsible to follow all safety procedures and practices.

Qualifications & Skills:

  • High School diploma or equivalent.
  • Minimum 3- 5 years of Customer Service experience – preferably in a manufacturing or distribution type environment.
  • Hands-on experience with using ERP computer systems for order entry and invoicing.
  • High level of competency in using Microsoft Office – Excel, Word, PowerPoint.
  • Characteristics of high energy, enthusiastic attitude with proven ability to thrive in a fast paced, multi-tasking environment.
  • Conflict Management.
  •  Quick learner, able to retain details and accurately complete tasks first time right.
  • Must lead and adapt to frequent changes in work environment & prioritization.

Apply

Interested candidates are encouraged to email a resume to Andy Drombrovski at adombrovski@paints.com

Category iconJob Opportunities,  Kansas City, KS

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MINNESOTA  325 County Road 81 Service Road, Osseo, MN 55369   |   (763) 424-2044

KANSAS  3101 N 7th Street Trfy, Kansas City, KS 66115   |   (816) 994-4680

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